Privacy Policy

1. Who We Are

HVACamerica.co (the "Site") provides heating, ventilation, and air conditioning services ("we," "us," or "our"). We help homeowners schedule service, request estimates for new installations and replacements, and keep their home systems running. Estimates for new installations and replacements are free.

Privacy contact: service@hvacamerica.co

2. Information We Collect

Information you provide

When you request service or contact us, we collect the information you enter into our forms, which may include:

• your full name;
• email address and phone number;
• property address; and
• details about your project — the service you need and anything you include in your message to us.

We do not request or collect financial account information, Social Security numbers, or government identifiers through the Site.

Information collected automatically

• IP address, approximate location derived from it, and browser and device information;
• how you use the Site — pages viewed, time on page, and the referring site that brought you here; and
• identifiers set by cookies and similar technologies (see Section 6).

Request records

When you submit a service request, we keep a record of it — including the time of submission and the form you used — so we can contact you about your request and honor your contact choices.

3. How We Use Your Information

• to contact you about your service request and schedule appointments;
• to provide the heating and cooling services you request;
• to verify your contact details (for example, confirming a phone number or email is real);
• to prevent fraud and secure the Site;
• to measure and improve the Site and our marketing; and
• to comply with legal obligations.

4. Consent to Be Contacted

When you submit a service request, you consent to be contacted by us — by phone call, text message, and email, including through automated technology — about your request. Consent is not a condition of purchasing any goods or services. You can revoke contact consent at any time: reply "STOP" to end texts, follow the unsubscribe link in emails, or ask any caller to place you on their do-not-call list. Message and data rates may apply to texts.

Mobile numbers collected for text messaging and your SMS opt-in consent are used by us on a first-party basis and are not sold or shared with third parties for their own text-marketing purposes.

5. How We Share Your Information

We do not sell your personal information. We share it only with:

• Service vendors working on our behalf under contract — hosting and security, email and SMS delivery, scheduling, and analytics;
• Authorities or advisers where required by law, to protect our rights, or in connection with a business sale or restructuring.

Some US privacy laws define certain disclosures as a "sale" or "share" of personal information. If you would like to opt out of any such sharing, email service@hvacamerica.co with the subject "Do Not Sell or Share My Personal Information."

6. Cookies, Pixels, and Tracking

We use cookies and similar technologies for three purposes:

• Essential: operating the Site, remembering your progress through a request form, and security;
• Analytics and measurement: understanding how visitors use the Site and which advertising brought them here; and
• Advertising: pixels from advertising platforms that measure our campaigns and may be used to show you relevant ads.

You can limit cookies through your browser settings; parts of the Site (such as request forms) may not function without essential cookies.

7. How Long We Keep Information

We retain service-request records, consent records, and related communications for as long as needed to provide the service, honor your choices, resolve disputes, and meet legal and contractual record-keeping obligations, after which we delete or de-identify them. Opt-out records are kept so your choice keeps being honored.

8. Your US State Privacy Rights

If you live in California or another US state with a comprehensive privacy law (including Virginia, Colorado, Connecticut, Utah, Texas, and Oregon), you have rights that include:

• Know / Access — what personal information we have collected about you, the categories of sources, purposes, and the categories of third parties we shared it with;
• Correct — inaccurate personal information;
• Delete — personal information we collected from you, subject to legal exceptions;
• Opt out — of the sale or sharing of your personal information (see Section 5); and
• Non-discrimination — we will never penalize you for exercising your rights.

For California residents: in the last 12 months we collected the categories of personal information described in Section 2 (identifiers; customer records; internet activity; and approximate geolocation) from you directly and from your devices, and we disclosed them only for the business purposes in Section 5. We do not knowingly sell or share the personal information of consumers under 16.

To exercise any right, email service@hvacamerica.co or call (904) 617-4744. We will verify your request using the information you provided to us and respond within 45 days (extendable to 90 with notice). You may use an authorized agent; we will ask for proof of authorization. California's "Shine the Light" law and Nevada's SB 220 requests can be made the same way.

9. Security

We protect personal information with appropriate technical and organisational measures, including encryption in transit (HTTPS) and access controls. No transmission or storage method is completely secure; if a breach affects you and the law requires notice, we will provide it.

10. Children

The Site is intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 16, and we comply with the Children's Online Privacy Protection Act (COPPA). If we learn we have collected a child's information, we will delete it.

11. International Processing

Personal information is processed in the United States and other countries by us and our vendors, with appropriate safeguards where required.

12. Changes to This Policy

We may update this policy from time to time; the "Last Updated" date above reflects the current version. Material changes will be posted prominently on this page.

13. Contact Us

HVACamerica.co
Privacy requests: service@hvacamerica.co
General support: service@hvacamerica.co · (904) 617-4744