Terms and Conditions

These Terms and Conditions ("Terms") govern your use of hvacamerica.co (the "Site") and the heating, ventilation, and air conditioning services we provide (the "Service"), operated by HVACamerica.co ("we," "us," or "our").

Please read these Terms and our Privacy Policy carefully. By using the Site or requesting service, you agree to them. If you do not agree, please do not use the Site.

ARBITRATION NOTICE: THESE TERMS CONTAIN AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER. SEE SECTION 9 FOR DETAILS AND YOUR RIGHT TO OPT OUT.

1. What the Service Is

We provide residential heating and cooling services, including new system installations, repairs, system replacements, and maintenance. Estimates for new installations and system replacements are free; diagnostic fees for service calls are always quoted upfront before any work begins. Any work is performed only after you approve the quoted scope and price.

2. Eligibility and Your Information

You must be at least 18 years old and located in the United States to request service. By doing so, you represent that:

• the information you provide is accurate and complete;
• the contact details you enter are your own; and
• you are authorized to request work for the property in question.

We may decline, suspend, or discontinue service at our discretion.

3. Appointments and Access

We schedule appointments in good faith and arrive when we say we will. You agree to provide safe access to the property and to the equipment we are asked to service. If conditions at the property make the work unsafe or materially different from what was described, we may reschedule or revise the estimate before continuing.

4. Estimates, Payment, and Warranties

Estimates describe the scope and price of the proposed work and are valid for the period stated on them. Manufacturers' warranties on equipment are provided by the manufacturer; our workmanship warranty is stated on your invoice. Warranty service does not cover damage from misuse, neglect, unauthorized repairs, or events beyond our control.

5. Consent to Be Contacted

By submitting a service request you consent to be contacted by us — by phone, text message, and email, including via automated technology — about your request. Consent is not a condition of any purchase. You can revoke consent at any time as described in our Privacy Policy. Message and data rates may apply.

6. Acceptable Use and Licence

We grant you a personal, revocable, non-exclusive, non-transferable licence to use the Site in accordance with these Terms. You must not:

• submit false or fraudulent service requests;
• use the Site to harm others or for any unlawful purpose;
• attempt unauthorized access to the Site or connected systems;
• scrape or systematically extract content; or
• interfere with the Site's operation.

7. Intellectual Property

The Site and its content — text, graphics, logos, the HVACamerica.co name and marks, and underlying code — are owned by or licensed to us and protected by intellectual property laws. No rights are granted except the limited licence above.

8. Disclaimers and Limitation of Liability

THE SITE AND SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, EXCEPT AS EXPRESSLY STATED IN A WRITTEN ESTIMATE OR INVOICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THE SITE OR SERVICE. NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

9. Dispute Resolution; Arbitration; Class Action Waiver

Most concerns can be resolved quickly by emailing service@hvacamerica.co or calling (904) 617-4744. If we cannot resolve a dispute informally within 30 days, you and we agree that any dispute arising out of or relating to these Terms, the Site, or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration shall be conducted in English, remotely or in the county where you reside. Either party may instead bring an individual claim in small-claims court.

YOU AND WE EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing service@hvacamerica.co with the subject "Arbitration Opt-Out," including your name and the email or phone number you used on the Site.

10. Governing Law

These Terms are governed by the laws of the state in which the services are performed, without prejudice to any mandatory consumer protections of the state in which you reside, and subject to Section 9 for dispute resolution.

11. Changes; Miscellaneous

We may update these Terms from time to time. The "Last Updated" date reflects the current version, and continued use after changes constitutes acceptance.

These Terms and the incorporated Privacy Policy are the entire agreement between you and us regarding the Site. If any provision is held invalid, the remainder stays in effect. We may assign this agreement in connection with a merger, acquisition, or sale of assets. Our failure to enforce a provision is not a waiver.

Contact

HVACamerica.co
service@hvacamerica.co
(904) 617-4744